PRE-SALE SUPPORT

● 3E Machinery consists of experienced specialists, we will offer a suitable solution according client’s requirement in time.

● On-site inspection.

WE VALUE OUR CLIENT PARTNERS

TECHNICAL SUPPORT

● 3E provides enough hardware resource especially for large-scale production lines, clients can carry out installation, commissioning and acceptance before delivery.

● Regular return visit.

CUSTOMER SERVICE REQUEST

●​​​​​​3E supports every shredder it sells for life. Since each machine has been configured to suit the needs of its owner, each one is unique. Like a personal medical history, detailed records are kept on every shredder we build.

​●​​​​​​At 3E, your long-term satisfaction is extremely important to us. Superior quality components, on-site diagnostics and factory technicians available 24 hours a day are just a few reasons why 3E has become the industry standard in shredder parts and service.

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AFTER SALE SERVICES

● 3E’s skilled technicians provide onsite installation, commissioning & training upon request — helping customers maximize their new plant’s performance. Customers also receive a full briefing on all operation and maintenance aspects from a 3E technician.

● Dimensional drawings and service requirements will be provided before equipment delivery, helping customers prepare the site and commence production promptly.

PARTS REQUEST

● 3E maintains an adequate spare parts inventory, and our efficient service team ensures prompt dispatch of all required parts. Spare parts delivery — by air, sea, or courier — depends on urgency.

​​​​​​​● Customers are also advised to keep critical spare parts (e.g., granulator blades, screens) on hand to maintain optimal machine condition and performance.